Well-Crafted On-Hold Messages for Phone Systems Can Boost Customer Satisfaction and Engagement
Is your automated phone system a well-oiled machine or a missed opportunity? If it’s not firing on all cylinders, it could be doing more harm than good. Take on-hold experiences, for instance. When your callers are asked to wait, how do they spend that time? Is it listening to bland instrumental music? Is it a looped plea to stay on the line and someone will be with them shortly? Or worse, is it dead silence? Treating your on-hold messages (or lack thereof) as nothing more than filler can leave callers feeling abandoned, frustrated, and eventually irate, which in turn can lead to poor customer satisfaction. On the other hand, well-crafted on-hold messages for phone systems can transform an empty pause into a productive engagement. At Worldly Voices, we have over a quarter-century of experience helping our clients craft on-hold messages that improve customer satisfaction and encourage expanded engagement with their business or organization.
When We Say We Offer Personalized Service, It’s More Than Just Lip Service
Expanded engagement is also what sets Worldly Voices apart from other voice recording companies. Our friendly and responsive staff works with clients throughout the production of their on-hold messages for phone systems. Our personalized service is catered to the specific needs of our clients. This can include:
- Providing sample on-hold scripts for inspiration
- Looking over the messages you’ve written and offering feedback
- Optimizing your audio files for their intended platforms and delivering them in the non-proprietary format of your choice
- Translating and recording your messages into any of the world’s most-spoken languages
All of our on-hold messages for phone systems are recorded at our professional studio, so you can rest assured they’ll be of the highest audio quality. You’ll also be able to choose the perfect voice for your business or organization from our pool of seasoned professionals.
Don’t let your on-hold messages be the weak link in your phone system. Reach out to Worldly Voices today to learn more about how we can help you connect with callers during every step of their interactions with your call center.