Contact Centers v. Call Centers: What Makes the Most Sense for Your Business?

If there’s one thing all businesses and companies can agree on, it’s that excellent customer service is an absolute necessity. Customer satisfaction not only guarantees customer loyalty, it also increases your business’ reputation. Word-of-mouth is still the most effective way to grow your brand — therefore, it’s important to distinguish the major differences between the […]

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Why Message on Hold Benefits your Business

If you are a business with a live call center, you have probably uttered the phrase, “Can I place you on hold,” at least ten thousand times. It’s no secret that callers don’t love holding, but what you may not know is that you can make on hold-time so much less painful. By adding recordings […]

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The Importance of Translation in E-Learning

IVR based e-learning has taken the industry by storm. This form of education is bringing college and training to individuals who are unable to attend class at a university. Now these individuals have the opportunity to expand their knowledge by utilizing online colleges to pursue a degree. Not only is this form of schooling more […]

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Call Routing Strategies

If you’re a business currently contemplating a call center, you may be lost in the confusion of what your choices are, and how they can affect your business positively. Worldly Voices will help explain the difference between the two most prominent options: Direct Routing: One of the simplest routings to implement. In direct routing, the […]

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IVR and Education

IVR, or interactive voice response, is an important tool in most industries, but it can be especially important to the E-learning industry. In recent years, online education has increased due to a growing need inexpensive and more efficient learning options. Online classes provide busy, modern Americans the ability to receive higher education on their own […]

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What Happens After your Phone Systems Crash?

When your phone systems crash, you aren’t immediately alerted. In fact, you may not figure it out until it is discovered later by some coincidence. But how long was service down? How many customers called and weren’t able to receive help? Your business could be dealing with backlash from the system outage. So, what exactly […]

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Phones Systems and Business Flexibility

Technology is an ever-growing and changing organism. The pace at which it evolves is almost daily and so it is important for businesses to keep up with those trends and make changes when necessary. With the broad spectrum of advancements technology can bring to a business’s automated needs, it is worth finding a recording studio […]

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Survey Strategies to Increase Customer Satisfaction

Happy Customers equal a successful business and the easiest way for a company or business to increase satisfaction, is to conduct surveys. Surveys done via phone are not only the most effective method of gathering data, but they are also efficient for reaching your entire client base. Surveys sent via phone not only have the […]

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IVR and Medical Billing

One of the many scripts Worldly Voices records, are voice prompts in regard to billing. This function of call systems saves everyone time and it will save your business money. Imagine calling dozens, even hundreds of customers at a time, using a recording, to inform them of payments due or past due. Pairing this with […]

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