Keep Callers on the Line With Engaging, Professionally Produced Messages On Hold
When it comes to customers on hold, silence can be deadly for a company’s bottom line. Studies have shown that 90 percent of callers will hang up after 40 seconds of dead air, and 30 percent of those will never call back. That’s why having compelling on hold messages is so important. At Worldly Voices, we’ll help make sure the transcript you create is a polished, engaging presentation that will keep customers on the line as you educate them about your products and services, provide updates on new developments, or even recount your company’s history and achievements.
Expertise Across Multiple Industries
We know what it takes to keep callers from feeling abandoned while they wait to speak with a representative and can offer advice if this is your first on hold recording project. We can even provide sample scripts upon request for additional inspiration and insight.
With more than 20 years of experience in the industry, we’ve produced countless on hold messages for a diverse range of businesses, including:
Health care providers
Whether it’s for a doctor’s office, pharmacy, walk-in clinic, hospital, or rehab center, on-hold messages can provide a platform to present a wealth of information that may be of value to callers, even if it isn’t the specific information they’re seeking. Seasonal vaccination reminders, store or office hours, medical alerts, and tips on staying active and healthy can all be packaged in short bites that keep people informed and engaged during their wait.
Financial institutions
The financial arena isn’t static. It’s dynamic and constantly changing. We can help you tailor on-hold messages that keep customers abreast of fluctuations in the industry such as updated mortgage rates, international currency values, changes to your weekend hours, or new services and programs you’re launching, just to name a few. We can also offer suggestions for message topics you may not have considered, such as the benefits of paperless banking or the credentials of your associates.
Insurance companies
Chances are good that if someone is calling your insurance company, it’s to file a claim. This can be a trying time for both the customer and the agent assisting them. While being momentarily placed on hold may be a necessary part of the process, it doesn’t have to be a cause of further frustration. A thoughtful message about standard required information can help facilitate a smoother filing by allowing the customer to gather up or organize the documents they’ll soon be asked to present. On-hold messages are also great opportunities to market your newest insurance products or highlight recent national recognitions for such things as customer service ratings and payout response times.
Setting the Standard for Professional On Hold Messaging Services
Worldly Voices offers on hold message productions that are affordable, comprehensive, and hassle free. To ensure your complete satisfaction, we offer:
- Seasoned voice talent to convey your company’s on hold information in a friendly, articulate fashion
- Script reviews and feedback when necessary
- High-quality audio recordings made at our professional studio
- A library of licensed instrumental music to choose from, including jazz, pop, country, and classical
- Files sent in the non-proprietary format of your choice
- Quick turnaround for your project and the most competitive pricing in the industry
On hold messages present a unique opportunity for companies to communicate with customers in a manner that isn’t confined to a pre-determined timespan the way commercials are. Take full advantage of the situation by giving listeners a compelling reason to stay on the line. Contact Worldly Voices today to speak with a member of our staff to learn more about the on hold messaging services we provide.
