Voice Recording Services for Utility Companies

Utility companies don’t have the luxury of calling it a day after 5 p.m. They don’t take the weekend off. They don’t close for holidays. They’re 24/7 operations that must be up and running 365 days a year. Downtime is not an option. And since they’re always open, they must provide a means for their customers to reach them, any time, day or night. Online channels are one way of doing this, and these are fine for non-critical queries such as billing questions or address change notifications. But they have their limits. When someone needs immediate service, they reach for the phone. This is especially true if the utility is an electric company and the power has just gone out. A cell phone may be the only functional device in the house!

At Worldly Voices, we understand how important it is that utility companies have and maintain a reliable, robust, and well-organized phone system, one that provides callers with a way to quickly navigate to either the information they’re seeking or a live representative. And since high volume is the norm rather than the exception, some degree of automation is necessary to ensure no call ever slips through the cracks. Our voice recording services for utility companies can provide the tools you need to augment, update, or expand your auto attendant so customers always have the best experience possible when they dial your number.

The Voice of Experience

With more than 25 years in the business, Worldly Voices is one of the most vetted and experienced voice recording providers in the nation. Our success and longevity are due to the quality of our productions and the level of customer service we provide. We’ll work with you to make sure your project is completed on time, within budget, and to your complete satisfaction. When it comes to voice recordings for utility companies, our specialties include:

Interactive Voice Response (IVR) Prompts

IVR prompts are the traffic signs of auto attendants, directing customers to their final destination. If you’re struggling to script and organize your prompts, our staff will be happy to roll up their sleeves and provide as much guidance as you’d like to create the perfect script. What’s more, when it comes time to record, we charge by the prompt rather than the hour, so you’ll never have to pay for unused studio time.

On-hold Messages

Wait times are an inevitable part of automated phone systems, but that doesn’t mean callers have to spend those minutes listening to bland instrumental music sandwiched between looped apologies that play over and over again. On-hold messages are opportunities to provide valuable information to a captive audience. If you already know what you want to say, you can upload your script here for a free price quote. If your on-hold messages are a work in progress, we can offer feedback or even sample scripts for inspiration.

Voiceovers for Multimedia Productions

Whether it’s a training video, a PowerPoint presentation, an interactive display, or any other multimedia production, Worldly Voices can provide professionally recorded narration that will take it to the next level. Like all of our voice recording services, you’ll be able to choose from our pool of talented professionals, any of whom will articulate your words with warmth and clarity. Click here to listen to samples from a few of our most popular talents.

Certified Translations

Many utilities serve diverse communities with multi-lingual populations. Worldly Voices can provide certified translation services for any of the world’s most spoken languages, including French, German, Spanish, and Mandarin, to name a few. We only use native speakers for our translations, so you can rest assured your prompts and messages will always have proper pronunciation, diction, and syntax.

If you’d like to learn more about our voice recording services for utility companies, contact Worldly Voices today. Together, we’ll make sure you and your customers can always stay connected.