If we’ve said it once, we’ve said it a hundred times: your voicemail, on-hold message, and IVR professional voice recording is more important to your business than you think. It’s an extension of your brand voice and, chances are, might be the first personal experience many shoppers have with your business this holiday season. So how do you reach them effectively? We’ve got a few easy ways to spice up your messages and spread some holiday cheer for your customers:
- Be Cheerful & Concise
Since this is the first line of communication between your customers and your business this holiday season, make sure your voicemail and IVR on hold message is warm, cheery, and full of up-to-date information. Be sure to quickly inform people of any potential changes in hours of operation or availability, and make sure to keep the greeting personalized! Hearing relevant information with a personal touch will always come across more authentically and pleasant than a lifeless, robotic greeting.
2. Let Them Know You’ll Get Back
Not only can a little warmth liven up your existing IVR message or voicemail, but a small promise that can be easily kept is a sure-fire game changer too! By giving your customers a time frame that you will call them back, they will be rest assured that their needs will be tended to in a timely and efficient manner.
3. Get in the Spirit & Laugh
Listen, we know not everyone is a comedian, but everyone certainly does love to laugh… so why not give the people what they want? Inject a little humor into your IVR message this holiday season with a reindeer pun or a frosty the snowman joke. A little bit of humor goes a long way when building your brand voice and connecting with your core customer audience, so believe us when we say you’ll be getting more than a lump of coal if you give this a shot!
If you’re interested in how Worldly Voices’ professionally recorded voice overs can help build your business this holiday season, give us a call! We’d love to give you a consultation.