Three Ways Your Business Can Be More Inclusive

It’s become highly evident throughout the last few years that inclusivity is important. Making people feel welcomed, heard, and respected are among some of the most important things you can do for your customers, especially in fields like banking, medicine, and education. Representation is more important than ever, and because [...]

No, Millennials Haven’t Killed Automated Call Centers

Look, we get it. It’s easy to blame millennials. We can just as easily blame them for avocado toast as we can for the failing of certain technologies. But in all reality, Millennial interests change so quickly because technology changes… and so does what they can access. This makes for [...]

Why Certified Translation Services are Important for Your Business

The world is big. We know this. To communicate effectively with each other (and more importantly your customers), clear messages are key. That’s because creative communication services aren’t just an American need, they’re a global one. People need to know the exact information they came to you for in the [...]

One Simple Way to Give Your Customer Service an Upgrade

As a business owner, you want to make the best decisions to further your revenue. To do that, it’s important to know what your customer base is interested in purchasing. Luckily, we know that no matter the purchase, your consumers want quality customer service and will consistently spend more when [...]

Voice Broadcasting & How It Can Help Your Business

Before the Internet, and long before social media, companies and other communities needed a cost-effective, mass communication technique that allowed them to broadcast hundreds to thousands of  messages to their audience simultaneously… and from that great need, traditional voice broadcasting was born. Voice broadcasting is both a simple and complex [...]

Contact Centers v. Call Centers: What Makes the Most Sense for Your Business?

If there’s one thing all businesses and companies can agree on, it’s that excellent customer service is an absolute necessity. Customer satisfaction not only guarantees customer loyalty, it also increases your business' reputation. Word-of-mouth is still the most effective way to grow your brand — therefore, it’s important to distinguish [...]

Why Message on Hold Benefits your Business

If you are a business with a live call center, you have probably uttered the phrase, “Can I place you on hold,” at least ten thousand times. It’s no secret that callers don’t love holding, but what you may not know is that you can make on hold-time so much [...]

The Importance of Translation in E-Learning

IVR based e-learning has taken the industry by storm. This form of education is bringing college and training to individuals who are unable to attend class at a university. Now these individuals have the opportunity to expand their knowledge by utilizing online colleges to pursue a degree. Not only is [...]

Call Routing Strategies

If you’re a business currently contemplating a call center, you may be lost in the confusion of what your choices are, and how they can affect your business positively. Worldly Voices will help explain the difference between the two most prominent options: Direct Routing: One of the simplest routings to [...]

IVR and Education

IVR, or interactive voice response, is an important tool in most industries, but it can be especially important to the E-learning industry. In recent years, online education has increased due to a growing need inexpensive and more efficient learning options. Online classes provide busy, modern Americans the ability to receive [...]

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