Everyone can agree that the technological advances of the last decade have revolutionized the banking industry for the better. As systems become more and more fully automated, customers (and banking agents) alike are given more autonomy, which results in a better relationship between people and their money. But how does [...]

We often think of “on hold messages” as unimportant, as a hindrance, as a WAIT...full stop. But what if we flipped the script on that thinking? What if we told you that say, on hold messages for pharmacies can transform from a “hold the phone and wait” moment to a [...]

We’ve talked a lot in the past about the importance of having on hold messages for VOIP, particularly for a variety of different businesses, but what happens when you need immediate voice translation services? How can a real-time conversation be facilitated across nations and languages? We’ve got some great news [...]

There’s nothing we love to see more than when new voiceover artists step into the limelight and truly begin to develop their talent. After all, there is always room for more voices to belong in the world, not less. We’ve got a couple of surprising places that you might not [...]

As anyone over the age of 26 knows, the insurance industry can be a tricky business to navigate. Clients are constantly calling to connect, communicate, and interface with a voice that can help them gain a better understanding of their exact coverage and its costs…. So what can be gained [...]

Let’s say it is summer. Let’s say it is peak tourist season and you are looking to grow your tourism and hospitality business. Let’s say that engaging with your customers early is an almost absolute guaranteed way to make them a return customer, as well as refer their friends and [...]

At long last, another election cycle approaches, and with people more involved in politics than ever, both local and federal offices are sure to see a huge upswing in constituent phone calls. It comes as no surprise that both local and federal governments must find a way to accommodate citizens. [...]

Retail and customer service issues… It’s a tale as old as time. Now that the hot weather is finally here, tourist season in major cities is peaking and summer shopping is on the rise. But how do you not leave your customers who call out in the cold when business [...]

When we think of colleges and universities, we often think: researching in libraries, tailgating and seasonal football games, or other scholarly pursuits. Grading essays and textbooks often float to the front of our minds, but the Academy (like many things in life) is so much bigger than our first thoughts. [...]

Imagine with us for a moment, if you will, the different sounds that come to mind when we mention the word, car. The rev of an engine. Probably a horn. Oftentimes when the automotive industry comes to mind we think of tires squealing before the sound of a human voice… [...]