Is your automated phone system a well-oiled machine or a missed opportunity? If it’s not firing on all cylinders, it could be doing more harm than good. Take on-hold experiences, for instance. When your callers are asked to wait, how do they spend that time? Is it listening to bland instrumental music? Is it a looped plea to stay on ...
Can being placed on hold be a good thing? While few would put the experience at the top of their list of fun activities, that doesn’t mean it has to be an ordeal. Believe it or not, masterful on-hold messages can be thoughtful, informative, and—dare we say—even entertaining! At Worldly Voices, we’ve recorded more than our fair share of on-hold ...
If your business or organization has an automated phone system, it has an on-hold component. While these pauses are unavoidable, they’re often, unfortunately, treated as little more than an afterthought. Having to endure an endless loop of instrumental music does little to make callers feel valued or appreciated. And generic apologies for the wait feel less and less sincere with ...
Ask most people where the formal learning process happens, and they’ll tell you the classroom. While this is certainly true, administrators know there’s a secondary educational process that begins long before the first day of class and runs in conjunction with classroom schooling. It usually begins with parents seeking basic information about the school and quickly progresses to a wide ...
If your company has an automated phone system, it’s inevitable that some callers will be placed on hold as they’re routed to the information they need or wait to speak with a live representative. While some may view these pauses as an unavoidable inconvenience, with the right on-hold phone messages, they can provide an opportunity to connect with a captive ...
If you’re researching on-hold messaging companies, you may be feeling a little overwhelmed by now (or underwhelmed!). Some companies seem more interested in recruiting new voice talent than producing your on-hold message. Others fill their pages with a lot of high-tech jargon intended to dazzle readers with their technical knowhow, but then fail to clearly explain how their services work ...
Although no company wants to put a caller on hold, it’s an inevitable part of doing business, a necessity most customers expect and accept. But just because it’s tolerated doesn’t mean an on-hold message recording should be an afterthought. In fact, numerous studies have shown that a frustrating on-hold experience will cause the majority of callers to hang up within 60 seconds. ...
Being placed on hold may not be at the top of most customer’s “favorite things” list, but that doesn’t mean it can’t be informative and engaging. At Worldly Voices, we have recorded thousands of on-hold messages for businesses, educational institutions, and healthcare providers since opening our doors in 1994, making us one of the most experienced and reputable companies in ...
Although no company wants to keep its customers waiting on hold, it’s often unavoidable. While it may seem like an inconvenience, at Worldly Voices we view it as an opportunity. Callers on hold are a little like an audience sitting in a theater before the show starts. Why not offer something to keep them engaged while they wait? Whether it’s ...
Customers don’t call your company to chat about the weather or to trade recipes. They’re looking for specific information and they want to acquire it as quickly and efficiently as possible. While pauses may be inevitable as they wait to speak to a representative, that time doesn’t have to be filled by dead air, background music, or a local radio ...
