Have a Question?
Contact us today to see how we can help you.
While your business or organization most likely has many methods of contact—from text messages to social media platforms—the centerpiece for most companies remains a phone call. There’s no mystery here. Phone calls remain the easiest and most immediate way to establish a connection between service providers and their consumers. At least in theory. Unfortunately, immediacy doesn’t necessarily imply efficiency. A ...
Not that long ago, talking to your appliances would have been considered a bit odd at best, and outright alarming if you expected them to answer back. Nowadays, asking your vacuum to clean under the dining room table or your oven to preheat to 425 degrees isn’t all that uncommon thanks to the proliferation of smart speakers and other types ...
What qualities are customers looking for from a company or organization they’re considering doing business with? Excellent customer service? Of course. Friendly and helpful staff? You bet. A high degree of professionalism? Absolutely. You may think you’ve checked off all these boxes, but a poor first impression can negate all the hard work you’ve done to make your business the ...
Your telephone system is a lifeline for your business, a vital means of keeping you and your customers connected. Getting everything to work flawlessly can be a tall order, especially if you’re setting up an auto attendant for the first time. What’s more, finding the right voice to represent your business is as important to your call center as finding ...
If you’re a small business owner, you already know you have to stay nimble if you want to stand out from the pack and grow your customer base. Outmaneuvering your competitors means adapting to new market conditions and accurately anticipating what will come next. That’s only possible through ongoing customer feedback. But do you have the tools required to stay ...
When callers dial into your auto attendant, it is often the first active engagement they’re making with your company or organization. Even if they’ve visited your website or seen your advertising before dialing your number, those relatively passive experiences have only set the stage for possible future interactions. Once they decide to reach out to you, it’s the responsibility of ...
By providing a quick and convenient means for participants to offer valued feedback, automated phone surveys can be a powerful tool for businesses and organizations of all types. Whether it’s to rate existing products and services, gain insights into customer demographics, gauge enthusiasm for potential new offerings, or compare current attitudes with earlier ones, interactive voice response (IVR) phone surveys ...
The transportation of people and goods from point A to point B has always required planning. Whether it’s a large national shipping company delivering millions of packages daily or a mom deciding which order to pick up her kids after school, there’s always some amount of logistics involved. Nowadays, this task often involves the use of telematics such as vehicle ...
Customers have certain expectations when they call your business. They want to accomplish their objectives quickly and efficiently, whether it’s booking an appointment, placing an order, requesting a service call, or just finding out your hours of operation. The fewer steps it takes to complete these tasks, the better the caller experience is. Of course, efficiency can’t be the result ...
An automated phone system isn’t like a piece of office furniture, rigid and fixed in place. For it to be effective it has to be flexible, constantly evolving, and adaptable. After all, the businesses and organizations that rely on auto attendants are also in a constant state of change and their phone systems have to keep pace. Custom phone menu ...
Contact us today to see how we can help you.
Worldly Voices
PO Box 696
Port Richey, FL 34673
©2023 Worldly Voices