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The transportation of people and goods from point A to point B has always required planning. Whether it’s a large national shipping company delivering millions of packages daily or a mom deciding which order to pick up her kids after school, there’s always some amount of logistics involved. Nowadays, this task often involves the use of telematics such as vehicle ...
Customers have certain expectations when they call your business. They want to accomplish their objectives quickly and efficiently, whether it’s booking an appointment, placing an order, requesting a service call, or just finding out your hours of operation. The fewer steps it takes to complete these tasks, the better the caller experience is. Of course, efficiency can’t be the result ...
An automated phone system isn’t like a piece of office furniture, rigid and fixed in place. For it to be effective it has to be flexible, constantly evolving, and adaptable. After all, the businesses and organizations that rely on auto attendants are also in a constant state of change and their phone systems have to keep pace. Custom phone menu ...
Gone are the days when getting to an unfamiliar destination required tracing out your route on a map that may or may not be up-to-date. Now, a Global Positioning System (GPS) can give you turn-by-turn instructions to reach your destination as efficiently as possible. To ensure drivers are not distracted by having to look at a screen, these directions are ...
The difference between the number eight and the letter A may seem obvious, but say them aloud. Now say them as part of a sequence of letters and numbers. Without precise enunciation, it becomes difficult to tell one from the other. While this issue may seem overly academic in a conversation between two people, it becomes much more problematic when ...
You don’t have to be a huge corporation, facility, or institution to rely on virtual receptionists. Automated call centers are becoming more and more common with businesses and organizations of every size, from corner drug stores to local elementary schools. Of course, these communication tools are not something that can be used straight out of the box. To borrow a ...
Automated phone systems have come a long way since they were first introduced in the 1970s. As the shift from rotary to touch-tone phones accelerated, so too did the scope and sophistication of auto attendants. Today’s interactive voice response (IVR) systems are a marvel of integrated technologies that can handle a tremendous number of calls quickly and efficiently—if they’re implemented ...
It starts with hello. That’s usually the first word callers hear when they dial the number of a business or institution. Sometimes that “hello” is spoken by a live representative. Other times, by an auto attendant playing a prerecorded message. Either way, these initial contacts are the groundwork upon which a positive and productive relationship can be built. If they’re ...
Auto attendants are the conduits through which your customers are routed to either a prerecorded message that provides the information they’re seeking or a live representative for one-on-one support. Sometimes that process proceeds without delay. Other times it doesn’t. When callers need to be placed on hold, it may be considered a nuisance by some, but it doesn’t have to ...
You’ve put a lot of time and effort into building your business, working to expand your name recognition and customer base. Reputation plays a vital role in creating positive word-of-mouth and expanding brand awareness. So does public perception. If potential customers view your business as well-established, proficient, and professional, they will be much more likely to enlist your services than ...
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