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Whether you’re a multinational juggernaut or a neighborhood pharmacy, customer communication is vital to success. While websites have become a large part of this equation, they are not intended to be standalone mediums. Go to the online site of any manufacturer or service provider and you’ll find a phone number displayed somewhere on the page. It’s only when these two ...
Does the voice you hear on the other end of the line make a difference in the way you perceive the person you’re calling? Here’s a thought experiment. Let’s say your best friend from college gave you a ring, but you weren’t available to take the call. Would you want that person to hear a cold, electronic voice reciting a ...
Gerald had the sort of problem every business owner welcomes—his software company had grown so much in the last few years his staff simply couldn’t keep up with the volume of calls coming into the office. He needed a way to keep the lines of communication open between existing and potential customers and his sales representatives. Gerald realized the time ...
How many people speak for your company? Whether it’s just a handful of representatives or an entire department, you’ve undoubtedly trained each and every one to represent your company in a manner that’s consistent with your business ethos. Courteous, well-informed, helpful—these are the qualities you want from those speaking directly to your callers. But if you use an automated call ...
For more the two decades, Worldly Voices has been the company to turn to for professional voice recording services for phone systems. We have extensive expertise with all of the major players in the industry, including ShoreTel, Mitel, Cisco (Broadworks), Pronexus, and many others. If you are setting up an interactive voice response (IVR) system for the first time, we ...
There’s little doubt that IP telephony has been a godsend for many businesses. By routing calls and faxes through an internet connection rather than a public telephone network, long-distance tolls are avoided and, in many cases, even local service costs are eliminated, resulting in a significant reduction of operating costs. But while VoIP and other forms of IP telephony offer ...
As any savvy business owner will tell you, the key to success is keeping your operating costs low, your customer satisfaction rates high, and your business strategy up-to-date. One important tool in achieving all of these objectives is a VoIP phone system. VoIP, or Voice Over Internet Protocol, is a way to route calls through an internet connection. Usually far ...
In today’s business climate, it’s more important than ever to take advantage of the latest technological advances in order to maximize efficiency, improve service, and reduce cost. One powerful tool more and more businesses are utilizing is voice over IP (VoIP). By routing phone service through an internet connection, companies can reap big savings on their telephone expenses without sacrificing ...
When customers dial into your call center, the voice they hear on the other end should represent your company in the best way possible. Clear and articulate prompts delivered in a pleasant, approachable manner reassure listeners that they’re in good hands and will quickly be guided to the information or representative they need. If you’re looking for a well-established and ...
The sound of a real human voice can have a subtle yet significant effect on callers navigating through a company’s interactive voice response system. The ingrained warmth, fluidity, and tonal variations of prompts uttered by an actual person simply can’t be matched by an electronic simulation, which often leaves callers acutely aware that they’re being routed from point A to ...
Contact us today to see how we can help you.
Worldly Voices
PO Box 696
Port Richey, FL 34673
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