If you’re a business currently contemplating a call center, you may be lost in the confusion of what your choices are, and how they can affect your business positively. Worldly Voices will help explain the difference between the two most prominent options: Direct Routing: One of the simplest routings to [...]

IVR, or interactive voice response, is an important tool in most industries, but it can be especially important to the E-learning industry. In recent years, online education has increased due to a growing need inexpensive and more efficient learning options. Online classes provide busy, modern Americans the ability to receive [...]

When your phone systems crash, you aren’t immediately alerted. In fact, you may not figure it out until it is discovered later by some coincidence. But how long was service down? How many customers called and weren’t able to receive help? Your business could be dealing with backlash from the [...]

Technology is an ever-growing and changing organism. The pace at which it evolves is almost daily and so it is important for businesses to keep up with those trends and make changes when necessary. With the broad spectrum of advancements technology can bring to a business’s automated needs, it is [...]

Happy Customers equal a successful business and the easiest way for a company or business to increase satisfaction, is to conduct surveys. Surveys done via phone are not only the most effective method of gathering data, but they are also efficient for reaching your entire client base. Surveys sent via [...]

We already know that for the best quality voice prompts, using an experienced recording studio is usually the best bet, but to get exactly what you want from your studio, there are several things you can do to help: 1) Find a Studio that Fits: For instance, if you have [...]

One of the many scripts Worldly Voices records, are voice prompts in regard to billing. This function of call systems saves everyone time and it will save your business money. Imagine calling dozens, even hundreds of customers at a time, using a recording, to inform them of payments due or [...]

Because most businesses are making the switch to automated call centers, it is important to find a way to increase customer satisfaction in regard to customer service via the phone. One way to boost that satisfaction is by utilizing a recording studio that specializes in IVR and voice prompts. Studios [...]

Helping drive patient engagement, satisfaction, and optimizing revenue are all important results of healthcare facilities utilizing automated call centers. The quick transferring of phone calls by voice technology gets patients to the correct department. This quick transfer of information could be vitally important, especially when it comes to medical needs. [...]

IVR gets a bad rap amongst the public, mostly because they don’t understand how IVR systems are actually working for them. When automated systems are utilized as a tool, they’re not just cutting company costs, they are also getting customers helped faster. Most customer calls can be handled quickly via [...]